The ABC of CRM | Nicks Customer Centric blog…its all about orientating your organisational pro

(Clicks: 72;website added: Jun 26, 2015)

• LINK: crmabc.com.au
• Country: Australia

Description:

I have been asked this so many times, I thought it was worth creating a page just trying to establish my view of what CRM actually is. The best definition I have come across is: "The philosophical and strategic use of people, process and technolo